NewSmile

Delivered Agile operation planning through SDLC with a focus on frictionless user experiences; successfully launched cutting-edge SaaS solution for virtual dental consultation; excelled at gathering feedbacks for the development team.

Developed SaaS tiered pricing model and strategies for the newly-launched Teledentistry App to incentivize customers, achieving 35% conversion rate and 40% net profit margin.

Crafted service-level agreement (SLA) by breaking down business operation process into corrective actions and discrete metrics, reduced monthly customer complaints and refund requests by 40%.